Frequently Asked Questions
Everything you need to know about your order and our legendary recordings.
What is the standard shipping time for vinyl and CDs?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
How do you ensure vinyl records are not damaged during transit?
We use heavy-duty, reinforced cardboard mailers specifically designed for vinyl. Each record is packed with additional stiffeners to prevent corner dings and warping during the delivery process.
What is your return policy for opened media?
To ensure the highest quality for all customers, we only accept returns on unopened and sealed merchandise within 30 days of purchase. If your item is defective or arrives damaged, please contact our support team for a replacement.
Are your digital downloads high-resolution?
Yes, we offer a variety of formats including high-quality MP3 (320kbps) and lossless FLAC or WAV files for audiophiles who want the best possible listening experience.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I cancel or modify my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a cancellation within 1 hour of placement. After that window, we may have already initiated the shipping process, and the standard return policy will apply.