Returns & Exchanges
At Decca Records, we want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, you may return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and details regarding the item you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original packaging, ensuring that vinyl records and CDs are securely protected to prevent transit damage.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Replacement
Once our warehouse inspects the returned media, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing